Refund & cancellation

Last reviewed: 8 October 2026 — proposed terms pending business confirmation

Frame Household Finance sells paid planning consultations and reviews (see Consultations). This policy explains how cancellations and refunds work.

Eligibility

Refunds apply to fees you have paid for scheduled sessions or review packages invoiced by Frame Household Finance Co., Ltd. (Tax ID 0105557085312).

Cancellation by you

• More than 48 hours before a confirmed session: full refund of prepaid fees, or free rescheduling once within 60 days (proposed).
• Within 48 hours: 50% refund or credit toward a rescheduled date within 30 days (proposed).
• No-show without notice: no refund; you may book again at standard rates.

Cancellation by us

If we cancel (illness, emergency, or scheduling conflict), you receive a full refund or priority rescheduling at your choice.

After work has started

If a multi-session package has begun and you withdraw, fees for completed sessions are non-refundable. Unused prepaid balance for future sessions may be refunded minus a 15% administrative fee (proposed), unless local consumer law requires otherwise.

How to request a refund

Email info@api-frame.digital or call +66-76-341-582 with your invoice reference and preferred refund method (bank transfer in THB). We aim to process approved refunds within 14 business days (proposed).

Deposits

If a deposit is required to hold a calendar slot, it follows the same cancellation windows above. Deposits apply to the final invoice unless forfeited under the no-show rule.

Exceptions

Nothing here limits mandatory rights under Thailand’s Consumer Protection Act for unfair contract terms. Disputes should be raised promptly so we can resolve them in good faith.